Patient Relations Specialist
Company: Eye Care Partners
Location: Grand Rapids
Posted on: April 30, 2024
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Job Description:
EyeCare Partners is the nations leading provider of clinically
integrated eye care. Our national network of over 300
ophthalmologists and 700 optometrists provides a lifetime of care
to our patients with a mission to enhance vision, advance eye care
and improve lives. Based in St. Louis, Missouri, over 650
ECP-affiliated practice locations provide care in 18 states and 80
markets, providing services that span the eye care continuum. For
more information, visit www.eyecare-partners.com. We are looking
for a Patient Relations Specialist to join our growing contact
center team. An ideal candidate for this role is someone with
strong communication and computer skills who can create a positive
first impression by showing patients that we provide unsurpassed
care right from the start. Primary Responsibilities Respond to
incoming phone calls for all sites promptly and in an exceptional
quality manner. Appropriately schedule patient appointments in
NextGen based on physician preferences. Clearly and concisely
document patient request and pertinent information via Electronic
Medical Record (EMR) so that we can successfully respond to patient
needs. Through appropriate call control, ensure that calls are
handled efficiently to attain daily call production goals.
Coordinates work efforts with other team members to achieve an
efficient work flow within the office. Maintain strong knowledge of
all site protocols and physician schedules/changes to ensure
appropriate information is provided to patients. Perform other
office duties as assigned by manager. Education Requirements
Minimum of High School Diploma or GED Required Skills & Experience
Minimum of 1-3 years related experience in a call center or as a
receptionist. Health care experience preferred. Prior experience
with NextGen software or other EMR is preferred. Be helpful and
courteous and display strong communication and interpersonal
skills. Must be a well-organized team-player with great attention
to detail. Motivated and dependable with a patient friendly
personality. Demonstrates superior computer skills. Benefits Full
Benefits Package - Medical, Vision, Dental and Life Insurance 401k
+ Employer Matching Paid Time Off and Paid Holidays Paid Maternity
Leave Optical Education Reimbursement Competitive Base Pay If you
need assistance with this application, please contact [phone
removed]. Please do not contact the office directly only resumes
submitted through this website will be considered. EyeCare Partners
is an equal opportunity/affirmative action employer. All applicants
will be considered for employment without attention to race, color,
religion, sex, sexual orientation, gender identity, national
origin, veteran or disability status. Employment Type: Full
Time
Keywords: Eye Care Partners, Kentwood , Patient Relations Specialist, Other , Grand Rapids, Michigan
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