Manager, Claims Operations
Company: Michigan Farm Bureau
Location: Lansing
Posted on: May 9, 2024
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Job Description:
Manager, Claims OperationsUS-MI-LansingJob ID: 2024-4468Type:
Regular Full-Time# of Openings: 1Category: ClaimsFarm Bureau
CenterOverviewManager, Claims Operations ObjectiveTo develop and
manage strategic initiatives that will ensure quality, consistency,
efficiency, innovation, and compliance across all aspects of Claims
Operations. To drive successful organizational performance and
improvements by analyzing business processes and workflows, helping
to create effective business models, and driving consistency across
all deliverables. To assure the success of the product, project, or
process. To assist the Claims Division by establishing,
implementing, and maintaining a Claims Quality Surety program and
ensure compliance with regulatory requirements, company best
practices and internal guidelines for file quality. To develop and
propose division-wide training programs for the entire Claims
Division to improve financial performance, operating performance,
data quality, and the customer experience. To assist in vendor and
program management to evaluate needs, usage, and
compliance.ResponsibilitiesManager, Claims Operations
ResponsibilitiesUnderstand objectives and mission of the Claims
Division and the individual work units. Identify opportunity areas
and trends in claim file quality based on quality assurance audits
and other data inquiries. Make recommendations for improved
efficiency, quality, quantity of service, and work output. Develop
training programs and deliver training content through various
distribution methods. Leverage the Learning Management System to
ensure participation and completeness by Claims personnel. Solicit
feedback on training programs to ensure continuous improvement.
Report results to management teams. Perform an internal consultancy
role that has responsibility for investigating business objectives,
workflows and processes; identifying options for improving business
systems; and bridging the needs of the business with the use of
improved business processes and information technology. Drive and
challenge business areas on their assumptions and successful
execution of their plans. Review market, competitive, and industry
research, data analysis, and assessments to create fact-based
recommendations for product and process standardization. Encourage
innovative ideas that are not in current mainstream and reset
expectations as needed. Participate in research and documentation
of cost/benefit analysis (CBA) and return on investment (ROI)
analysis to justify projects, requests for directional decisions,
and changes from business areas. Act as an advocate to business
units about future state processes and
activities.QualificationsManager, Claims Operations Qualifications
RequiredBachelor's degree with a major in insurance, business,
technology, or related field of study required, or equivalent
experience may be considered. Minimum two years of insurance
experience as a claims supervisor, project manager, or equivalent
position required. Property/Casualty insurance work experience
required. Willingness to pursue continuing job-related training and
education required. Note: Farm Bureau offers a full benefit package
including medical, dental, vision, and 401K. PM19All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected
veteran.Compensation details: 94915-121537 Yearly
SalaryPI891524171ef0-31181-34421236
Keywords: Michigan Farm Bureau, Kentwood , Manager, Claims Operations, Executive , Lansing, Michigan
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