Group Health Sales Support Specialist
Company: Michigan Farm Bureau
Location: Lansing
Posted on: April 26, 2024
Job Description:
Group Health Sales Support SpecialistUS-MI-LansingJob ID:
2024-4430Type: Regular Full-Time# of Openings: 1Category:
Administrative/ClericalFarm Bureau CenterOverviewGroup Health
Customer Service Support Analyst ObjectiveTo act as a customer
service support professional effectively servicing group health
insurance offered by Farm Bureau Health Services, a division of
Community Service Acceptance Company (CSAC) (aka FB Partners
Group), including but not limited to, group health insurance and
ancillary products offered by multiple carriers. To assist Farm
Bureau Insurance agents and staff with quoting and servicing
clients with employer health plans and ancillary products, and to
assist with enrollment of employees into a plan. To maintain a
working knowledge of health policies and
products.ResponsibilitiesGroup Health Customer Service Support
Analyst Responsibilities
- Perform a wide variety of customer service functions to assist
sales staff and agents in quoting, implementing, servicing, and
retaining group health insurance and ancillary products.
- Effectively utilize insurance and company systems, following
established policies and guidelines to manage and respond to
inquiries and issues.
- Serve as a liaison with the insurance carrier(s) to ensure
timely underwriting of policies and maintain current knowledge of
the insurance carriers' underwriting guidelines.
- Participate in training and testing programs as required.
- Provide customers with detailed information about policies and
products.
- Process customer requests according to established department
policies and procedures.
- Provide timely feedback to customers through outbound calling,
email, mail, or fax.
- Train and educate the agency force in the technical
information, products, and general questions applicable to the
group health industry.QualificationsGroup Health Customer Service
Support Analyst Qualifications Required:
- Associate's degree in business or insurance required, or
equivalent experience may be considered.
- Must possess a valid driver license with an acceptable driving
record.
- Michigan Health Insurance License required, or obtained within
60 days of hire.Preferred:
- Two years of experience in health insurance field
preferred**Candidate MUST live in the state of Michigan. Note: Farm
Bureau Insurance offers a full benefit package including medical,
dental, vision, and 401K. PM19All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.Compensation
details: 52361-64404 Yearly
SalaryPI60bead8f4c94-31181-34039565
Keywords: Michigan Farm Bureau, Kentwood , Group Health Sales Support Specialist, Sales , Lansing, Michigan
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